Industry Insights
Understanding the developments, technologies and industry practices that are changing vehicle assessment, repair and insurance
Why Industry Change Matters
Vehicle technology, repair methods and insurance practices continue to evolve. Changes in one area can influence repair costs, assessment methods, vehicle values, claim outcomes and the choices available to vehicle owners.
Industry Insights examines significant developments and emerging trends to help readers understand what is changing, why it matters and the practical implications that may follow.
The focus is on informed understanding rather than commentary — considering developments objectively and placing them within the broader vehicle assessment and repair environment.
Our Approach
Industry developments are considered through the lens of practical assessment experience, technical evidence and their potential effect on vehicle owners and the wider claims and repair environment.
Where appropriate, publications will distinguish between established facts, emerging trends and professional observations. The aim is to provide useful context without speculation or unnecessary commentary.
Industry Insights
Publications in Development
This series examines significant developments across vehicle technology, repair, assessment and insurance, with a focus on their practical implications for vehicle owners and industry participants.
II-001 – Artificial Intelligence in Insurance Claims: What Is Changing?
II-002 – Partner Repair Networks: Understanding the Model
II-003 – Electric Vehicles: Depreciation, Repair Costs and Total Loss
II-004 – Advanced Driver Assistance Systems (ADAS): The Growing Importance of Calibration
II-005 – Vehicle Theft: How Technology Is Changing the Risk
II-006 – Parts Supply: When Availability Influences Repair Decisions
II-007 – Written-Off Vehicles: Understanding the Changing Landscape
II-008 – Catastrophe Repair: How the Industry Responds to Major Hail Events
II-009 – Paintless Dent Repair (PDR): The Seasonal Hail Repair Industry
II-010 – Tow and Storage Costs: An Increasing Claims Challenge
II-011 – Digital Claims Assessment: Benefits and Limitations
II-012 – The Changing Role of the Motor Vehicle Assessor
Who These Publications Are For
Industry Insights is intended for vehicle owners, businesses, brokers, repairers and other professionals seeking to better understand developments that may influence vehicle assessment, repair and insurance.
A Changing Industry
Vehicle technology, repair practices and insurance processes continue to evolve. These publications provide general information based on the circumstances and information available at the time of publication.
Where developments are ongoing, publications may be reviewed and updated as new information becomes available.